When urgent situations arise, the City’s Incident Response Team is ready to help. Operating a dedicated Incident Response Truck, the team responds to traffic control needs, emergencies, and other time-sensitive issues during business hours, with after-hours and weekend response available as needed. Their quick action helps protect public safety and minimize disruptions throughout the community.
How do I get assistance from Incident Response?
Our Incident Response team will respond to calls during normal work hours (7 a.m. – 3:30 p.m.) Monday through Friday. They can also be dispatched after hours and on weekends as emergent situations arise. Call or email the Development & Public Works Department’s Operations Division at: 541-726-3761 or dpw@springfield-or.gov.
What if it’s after normal work hours?
- We will respond to maintain vital services (drainage, wastewater, transportation).
- Call the Police Department’s non-emergency line at: 541-726-3714.
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What kind of problems?
- plugged storm drains or wastewater lines
- flooded streets
- glass & debris on the roadway
- damaged signs
- signal outages
- stranded motorist assistance
- traffic control assistance
The FIRST program was created to provide a fast avenue for citizens to get in contact with City maintenance staff to resolve problems.
The Operations Division is responsible for this program and maintaining the following public infrastructure:
- Streets – sweeping, patching, snow & ice control, removal of road hazards
- Landscaping – planting and maintaining street trees
- Traffic Controls – signals, signs, pavement markings
- Wastewater Collections– maintenance of wastewater lines, repair of manholes, TVing lines
- Stormwater Drainage – Surface and subsurface drainage: prevent flooding, maintain ditches, drainage canals, and maintain storm pipelines
