New E-Commerce Business Finds Ideal Location in Oregon, Opening New Sales and Service Center in Springfield

Wayfair Inc., a global home furnishings online retailer, is opening a new sales and customer service center in Springfield, Oregon. The 50,000 square foot facility, located within the new PacificSource business campus, is expected to employ 600 full-time customer service, sales, human resources, and management positions.


“Wayfair could expand anywhere, but their decision to come to Oregon reflects our skilled workforce, competitive business climate, and our collaboration to make the business development process seamless,” said Business Oregon director Chris Harder. “This is a great addition to the mid-valley business community.”


Business Oregon and the City of Springfield have been working in partnership with Wayfair, Symantec, PacificSource, Lane County, and the Springfield and Eugene Area Chambers of Commerce over the past year to bring the project to Oregon. The firm will be the newest addition to an existing vibrant customer service oriented business economy currently calling Springfield home.


“Springfield is pleased to welcome Wayfair to the community, and excited for the career and partnership opportunities it will bring to our community members,” said Springfield, Oregon Mayor Christine Lundberg.  “It is affirmation of our hard working and value driven workforce when a leader in world-class customer service chooses our community as home.”


Wayfair’s operation is looking to get off the ground quickly, recruiting for positions right away, and opening in the spring of 2019. Incentives used on the project include a $400,000 forgivable loan through Business Oregon tied to job creation and public benefit conditions such as hiring underserved populations and investing in local internship programs. The company is also using Springfield’s Enterprise Zone program to temporarily offset a portion of property taxes specifically attributed to new investments.


“We are excited to expand our operations to Lane County as we grow our customer service team to support the incredible growth of our business,” said Tom Svitil, head of sales and service at Wayfair. “At Wayfair, we are committed to creating an outstanding experience for our customers. The opening of our newest location in the state of Oregon will allow us to build upon our award-winning team as we benefit from the strong pool of talent in the region. We look forward to welcoming new members to our team and getting involved in the greater Springfield and Eugene communities.”


The Wayfair recruitment delivers a key tenant to the north Springfield business campus, built by Symantec 15 years ago and purchased by PacificSource in 2018. In addition to Wayfair, the 400,000 square foot world-class campus will be home to multiple tenants, including the new PacificSource offices, Symantec, and Trillium.

Business Oregon, the state’s economic development agency, invests in Oregon businesses, communities, and people to promote a globally competitive, diverse, and inclusive economy. The agency’s services span rural community development and infrastructure financing; business retention, expansion and recruitment; export promotion and international trade; investments in industry research and development and entrepreneurship; small business assistance; and support for arts and cultural organizations. Learn more at

City of Springfield. The City of Springfield Economic Development operates with the goal to improve the lives of Springfield’s community members by increasing the per capital income and the number of family wage jobs in Springfield. Economic Development program initiatives address three main areas of work, citywide: Enhancement of city competitiveness, development of high-value Springfield assets important to traded-sector businesses, and proactive business outreach to intentionally drive economic growth in the community. For additional information, contact Amber Fossen, City of Springfield Public Affairs Coordinator, 541-726-3695,